Programs

Nashville, TN

How to Give 5-Star Relaxed Service, Learn How to Improve Marketing as Described by the Director that helps create the brands of Nashville stars. 

Palm Beach, FL

Updating Old Established Organizations: What do Consumers Value in Service Excellence Today.    

Napa Valley, CA

How to Present your value when there are other competitive choices that are less expensive.  How to improve your reception business.  

Bluffton, SC

Managing and Promoting a Therapy Dog like Montage Properties Have. 

Learning about New Grief Resources to Help Families Cope. 

South Bend, IN

Study Management concepts that drive profitability.  Have a reception the famous football field while hearing how they organize each year to improve their program.  

Silicon Valley, CA

Innovation: Adapting to New Technology

New York City, NY

Digital Marketing: What you need to know as Owners.

Nashville, TN

Leadership: Building a Solid Organization. 

Highpoint, NC

Managing Change in Your Organization.

Chicago, IL

Managing Marketing Trends

Las Vegas, NV

A full day at Zappos covered brand building, customer service, and Live Chat. The visit showed funeral directors the value of Live Chat, which ASD soon began offering to its clients.

Washington, DC

Change management and working in Teams.  Visit to the Veterans Memorials and tour special places in Congress as well as to hear from diplomats and tour a flagship of SCI’s, Joseph Gawler’s Funeral Home.  

Colorado Springs, CO

Learned from the CEO of the Broader about Service Standards.  Tours and speeches at the Airforce Academy on Leadership.  Toured and Heard Presentations by Coaches at the actual US Olympic Training Center on Coaching.